Esend makes every effort to ship credit authorized orders received before 3pm EST Monday through Friday, the same day they are placed but makes no guarantee. Orders take 12-24 hours to download, this means that if you order a product and select a specialized shipping method such as overnight, your order will ship as soon as it credit approves and clears our order processing department. We may need to contact you to provide additional information such as bill to/ship to verification to ship your order and thank you in advance for your cooperation.

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Excalibur, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.