Terms and Conditions
Warranties:
All products are sold with the full manufacturer's limited warranty. Manufacturer
warranty applies from date of purchase. Esend expressly disclaims all warranties
either express or implied including any implied warranty of merchantability or fitness
for a particular purpose. Esend in no way guarantees the compatibility of any merchandise
we sell. This disclaimer in no way affects the terms of any manufacturers' warranties.
Online Return Policy
You may return merchandise purchased if it meets the guidelines below.
Guidelines:
All returns must be made in original condition and include all accessories. You
will receive a credit for your purchase only if it meets the criteria below. We
do not offer merchandise exchanges.
7-Day Return for Refund Period
Seven days from the date merchandise was received, refunds are available on any
items purchased.
14-Day Return for Exchange Period
Fourteen days from the date merchandise was received, An item can be returned for
an exchange
(Item will be returned to our warehouse for credit and the customer will
be responsible for reordering)
Any merchandise missing the original Universal Product Code
(UPC) cannot be returned. If the item is damaged or defective, please see details
below.
Restocking Fee
A 10% restocking fee will be charged on a non-defective opened item. These fees
apply unless the item is defective or damaged, you received the wrong item, or the
fee is prohibited by law.
Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the
original box, packaging material, contents, accessories and/or manuals (i.e., any
product not in "like new" condition).
Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item you will receive a credit.
You may then choose to purchase a replacement item online.
Credit
Once you meet all the guidelines we will refund your credit card the cost of the
unit plus tax if any. Please allow 7 to 14 business days from receipt of item for
the credit to appear on your credit card billing statement. Shipping charges are
non refundable (see Below)
Shipping Fees
Shipping, handling, insurance charges, tariffs, import charges and taxes are the
sole responsibility of the customer and are not refundable.
Returning an item
All orders must have a Return Merchandise Authorization number; (RMA) marked clearly
on the returned package. To obtain an RMA number please email Customer Service (customerservice@esend.com) between
the hours of 8:30 AM and 5:30 PM, EST Monday through Friday.
Payments
We currently only except Visa, MasterCard and American Express.
We do not currently accept international credit cards
Esend does not guarantee the compatibility of any merchandise we sell. It is the
sole responsibility of the customer to ensure compatibility of any products we sell
prior to purchasing.
Esend is not responsible for typographical errors.
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