Terms and Conditions
Warranties::
All products are sold with the full manufacturer's limited warranty.
Manufacturer warranty applies from date of purchase. Esend expressly disclaims all
warranties either express or implied including any implied warranty of
merchantability or fitness for a particular purpose. Esend in no way guarantees the
compatibility of any merchandise we sell. This disclaimer in no way affects the
terms of any manufacturers' warranties.
Return Policy:
Items may be returned within 30 days of the invoice date. If you would like to
replace the item you have returned, please place a new order. While most items are
returnable, they are subject to the following guidelines:
Defective, Damaged or Mis-shipped Items
You will receive an exchange only for the item(s) and shipping and handling costs
for defective, damaged or mis-shipped items. For all other items, shipping and handling
costs cannot be refunded.
Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing, accessories
and manuals intact or it may be subject to a restocking fee. No returns will be accepted
without the original UPC code on the manufacturer outer box. If you are returning a
product listed below, please check to make sure your return meets the conditions described.
Model number/serial number on the box must match the physical unit in the box.
Failure to comply may result in forfeiture of credit.
Sandisk does not guarantee the compatibility of any merchandise we sell.
It is the sole responsibility of the customer to ensure capability of any products we
sell prior to purchasing.
To request a Return Authorization Number (RA#) for an item, please email
Sandisk Customer Service.
Returns will not be accepted without a RA number. RA numbers will expire after
10 days, and the item will not be accepted if it is returned after that timeframe.
Please include the RA number on the outside of the shipping package. (Please do not
write directly on the manufacturer's box).
Returning an item(s) may change or void coupon discounts or refunds
currently appearing on an order.
For your protection, please send your return prepaid via a shipping service
that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot
guarantee credit for returns sent via a non-trackable method. There are no returns
on non-UPS items.
Credits are processed upon confirmation of the return by our facilities.
Please allow up to two billing cycles for the return credit to appear on your credit
card statement.
Esend is not responsible for typographical errors.
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